Unified: Productivity

In an industry synonymous with long hours, every minute counts.

Managers, fee earners and support staff face the challenge of balancing chargeable time with the delivery of value for money and the highest levels of client service.

Total has worked hard to develop and provide a range of tools and services to help you focus on your own business.  And our online platforms have been tested and upgraded by a number of our customers to ensure they meet their true day to day business needs. 

• YourView, our bespoke online billing platform, allows quick and easy access to all your call data and telecoms expenditure -mobile,voiceanddata. From summary reporting to custom interrogation of your data, all information can be accessed within a few clicks and exported in spreadsheet format for further internal administration as required.
• Our online Helpdesk gives you an alternative method to administer your account the way you want, with a full audit trail, two way communication and the added assurance that it is closely monitored through internal KPI's, ensuring resolution timescales are optimised.
• As part of our award-winning customer care, we believe you should always have one named contact to look after your account, with the option for 24/7 cover.
• By providing a managed service, you always know who to call - and by unifying your communications, wherever the fault originates, one call to Total means we can swiftly test, diagnose and provide a solution.

And of course, our industry specific experience and relationships with leading applications providers helps us to understand and support your business and telecoms in line with your existing infrastructure.

To arrange a demonstration of YourView or the Helpdesk, call us today on 0845 070 5450.