Service

Communicate, care, deliver and grow.

At Total, this is our vision and we consider it to be a definite two-way process; your success is our success.

We strongly believe that providing a positive customer experience is something everyone plays a part in, not just our service teams.

So, from dedicated account management to proactive calls, bespoke online tools and 24/7 support, you can be confident that whoever you contact is fully equipped with the necessary skills and knowledge to provide you with the optimum levels of service.    

Alongside this, our Professional Services newsletter, industry specific events and dedicated social media accounts are all designed with the aim of keeping you in touch.

Whilst we strive to maintain this focus internally, our commitment to customer service has also earned us a number of external accreditations.

In 2008, we achieved Highly Commended status in the IT and Telecoms category of the National Customer Service Awards.

Then, at the 2009 Mobile News Awards, we were delighted to be chosen as the winner of the Customer Service category. We were also acknowledged with finalist or commended status in 2007, 2008 and 2010. 

In fact, we're so passionate about good Customer Service, we've created our Customer Service Contact Plan. Tailored to match individual customer's requirements, this plan is integrated with our internal systems and measured against KPIs, ensuring the service promises we make are the service promises we keep.

For us, customer service is always top of the agenda - see what our customers say.

Talk to the team at Total to find out more. Contact us or call us on 0845 070 5450.