History

1998

Total Telecommunications Limited (TTL) commenced trading as a dealer, providing a ‘one-stop’ shop for all business telecommunications.

Formation of sister company, Total Network Convergence Limited (TNC), to provide airtime and billing services.

Following substantial growth and expansion, relocated to new premises at Telecom House.
Winner of the Citizen and Gloucestershire Echo Small Business of the Year Award.

Finalist in the Customer Service Category of industry leading Mobile News Awards.
YourView online billing platform rolled out to customers.
Qualified as O2 Data Centre of Excellence Partner.
Investors in People award retained following re-assessment.
Finalist in the Citizen and Gloucestershire Echo Business of the Year Award.

Commended finalist in the Customer Service category of Mobile News Awards.
Awarded Beacon South West Status.
Confirmed as BlackBerry Alliance Member.
Became one of the first companies to gain full access to BT Wholesale Line Rental 3 platform, (WLR3), providing direct access for provision, installation and management of analogue lines via Openreach.
Company share scheme is launched.
Gained Highly Commended status in the 2008 National Customer Service Awards (IT and Telecommunications).
TTL celebrated its 10th Birthday in style, with a party for staff, customers and business partners.
In recognition of ten years in business, TTL and TNC amalgamated to become Total Ltd and new branding was revealed.
Turnover for year end £10.2 million.

Total agree sponsorship deal with Gloucestershire County Cricket Club.
Announced winner of the Customer Service Category of the industry leading Mobile News Awards.
New hosted BlackBerry solution - Total Mobile Office - is launched.
YourView release 2 rolled out to all customers.
Churn reduced yet again to 6.2% for 2009.

Awarded Finalist status in the Customer Service category of Mobile News Awards.
Total becomes an original O2 JUC aggregator and Focus Partner Channel is launched.
Apprenticeship scheme commences.
Total become Legal Support Network partner.
Churn levels remain stable at 8%, despite economic downturn.
Investors in People award retained following re-assessment.
Outstanding staff retention celebrated with launch of Long Service Award Scheme

Main shirt sponsorship is agreed with Gloucestershire County Cricket Club.
Bespoke Data and EU monitoring tools are launched.
Overall Helpdesk response times at sub 20 minutes - 10 minutes quicker than the 30 minute KPI target.
In recognition of business growth, Total undertakes complete office rerfurbishment.