Helpdesk Intro
Need a hand – then we have another one to offer you.
We understand that every company has individual needs when it comes to service. Because of this, we launched an additional way to contact Total.
Our easy to use, optional online Helpdesk has been developed following extensive feedback from our own customers.
We see its popularity growing daily - our customers like the way that they can easily log a request at their own convenience, and then receive constant two-way communication by way of regular email updates, whilst a clear audit trail records each and every stage of an enquiry, right through to resolution.
Account management is swift and uncomplicated; for example, you can:
- make an out of hours enquiry
- set up new connections
- order equipment
- change user details
- request a SIM replacement
- place a billing enquiry or
- transfer a number.
It really is that simple - as soon as you submit your query, a ticket is issued for you to track progress.
The helpdesk gives you an alternative method to administer your account the way you want, with the added assurance that it is closely monitored through internal KPI’s, ensuring resolution timescales are optimised.
We will still always be available on the phone; it’s just a different way of keeping you in touch.
For more information about our Helpdesk - or to request a Demo, simply contact us.